Online Shop: Frequently Asked Questions
How do I get in touch?
Either email us at email@example.com or firstname.lastname@example.org or phone the office on (01592) 263 514 (Option 2).
Our office hours are Monday to Thursday 10am-4pm and Friday 10am-1pm.
Do you offer Click&Collect?
Yes. You can choose our Click&Collect service as a delivery option in your shopping basket. This is free for most items, excluding tickets. You can collect from the office at Stark’s Park Monday to Friday 10am-4pm and on match days 1pm-3pm. Please wait 24 hours for us to prepare your order, and bring your confirmation email (either printed or on your phone).
What is your returns policy?
We have a 14 day return policy. You can return any item (except those marked as a sale item) within please keep any tags/tickets on 14 days of the purchase date for a refund of the purchase cost (minus delivery costs).
Please contact us before you return any goods via email or phone. Once doing so, goods can be returned to: Raith Rovers Football Club, Stark’s Park, Kirkcaldy, KY1 1SA (FAO Online Shop)
The item must be in their original condition. If it came sealed/shrink-wrapped, it must not have been opened.
We cannot offer refunds on the following items: perishable goods (e.g. food), personalised items & tickets (including event bookings).
If the goods you are returning are worth more than £40, please use a tracked delivery service (e.g. Royal Mail Recorded Delivery).
Please allow 14 days to process the refund, or ship out a replacement.
We can only process returns for items bought directly through the online shop (e.g. not the Club Shop at Stark’s Park).
My item arrived damaged/I received the wrong item. What do I do?
Get in touch by phone or email (details above) as soon as possible.